Solutions · Restaurants and cafés
Takes the order while the kitchen is slammed
Menu questions, delivery areas, reservations and orders arrive on WhatsApp and Instagram all evening. The assistant answers them the moment they land, in the customer's dialect, and passes the complicated ones to your staff.
Updated October 22, 2026
Friday night: the phone rings, Instagram comments pile up under the new dish, and three WhatsApp chats ask whether you deliver to their area. Nobody has a free hand, and the customer who waited ten minutes ordered from someone else.
aiyourbusiness answers for you. It knows your menu, prices, delivery zones, opening hours and reservation rules, replies in seconds on every channel, and writes each order or booking into your sheet or system.
For your customers
What the assistant does for Restaurants and cafés
Menu and prices
Answers what is on the menu, what is in a dish, prices, portion sizes and today's specials, from the menu you upload as a PDF or sync from a link.
Delivery areas and times
Tells the customer whether you deliver to their area, the fee and the expected time, from the zones you define.
Orders and reservations
Collects the order or the table booking, confirms address and phone, and records it in Google Sheets or your ordering system through its API.
Comments on your posts
Replies publicly to "how much is this?" under your Instagram and Facebook posts and continues the order in a private message.
Broadcasts and offers
Sends approved WhatsApp templates to your customer list: the weekend offer, the new branch, the Ramadan menu.
Handover for complaints
An unhappy customer is flagged by the mood score and handed to your manager, who replies from the same inbox.
Example conversation
A typical conversation
An illustrative exchange. The assistant answers from your own prices, policies and availability, in the customer's dialect.
- Customer: Do you deliver to Maadi? And is the grilled chicken platter still 180?
- Assistant: Yes, we deliver to Maadi in about 45 minutes for a EGP 25 fee. The grilled chicken platter is EGP 185 this month and comes with rice and salad. Shall I take your order?
- Customer: Two platters and a large fattoush, please.
- Assistant: Two grilled chicken platters and a large fattoush: EGP 460 plus delivery. Please send your address and phone number to confirm.
- Customer: 12 Road 9, Maadi. 01001234567. Cash.
- Assistant: Order #3310 confirmed, cash on delivery, arriving in about 45 minutes. Thank you for ordering from Nile Grill!
For your managers
What your managers can ask
The internal assistant connects read-only to your systems. Staff on your allow-list ask in plain language and get an answer, a table or a chart.
Question
Which branch sold the most today?
Answer
Maadi: EGP 48,200, up 12% on last Friday. Zamalek: EGP 39,900.
Question
What were the top five dishes this week?
Answer
Grilled chicken platter, mixed grill, fattoush, shawarma wrap, lemon mint. The chart is attached.
Question
How many orders came from WhatsApp versus the website?
Answer
WhatsApp 312, website 88, Instagram 41.
Implementation
How we set it up with you
- 1
Connect WhatsApp and Instagram
Through Meta's official signup, in minutes, plus Messenger and the website widget if you have a site.
- 2
Upload the menu and the rules
Menu, prices, delivery zones, opening hours and how you want orders confirmed. We train the assistant and connect Google Sheets or your ordering system.
- 3
Go live, branch by branch
Start with one branch, watch the inbox for a week, then add the rest. Your staff take over any chat with one tap.
FAQ
Questions Restaurants and cafés ask us
More questions? Request a demo and we will answer them on your own business.
Yes. It collects the items, address and phone number, confirms the total and writes the order to Google Sheets or to your ordering system through its API. Your staff see every order in the inbox as well.
Link your menu as an external source and it syncs on a schedule, or send the daily specials to the knowledge base. The assistant always answers from the latest version.
Yes. It replies to comments on your posts publicly and moves the conversation to a direct message to take the order.
Yes. Each branch's hours, delivery zones and menu differences live in the knowledge base, and your managers see all branches in one inbox and one analytics screen.
With the Professional plan you upload a list, choose an approved WhatsApp template and send it in bulk, then follow delivery statistics in the dashboard.
Related guides
See it answer your own customers
Tell us about your restaurant and we will prepare the assistant with your real questions.